Jacob Heater

Jacob Heater

Washington DC Metro Area
jacob.resume.contact@proton.mehttps://www.linkedin.com/in/jacobheaterhttps://jacobheater.com
Check out my website for more links and projects!
Summary

Leveraging over a decade of experience, I am a Full-Stack Engineer specializing in the architecture and scaling of sophisticated software solutions spanning multiple industries. My deep technical proficiency covers modern web frameworks, resilient backend systems, cloud infrastructure, and efficient CI/CD pipelines, promoting seamless product delivery. I am adept at leading initiatives from concept through production, consistently achieving a balance of velocity, quality, and maintainability to meet defined business requirements. My contributions extend beyond coding; I apply learned leadership principles to mentor engineers, optimize team workflows, and ensure technical roadmaps integrate tightly with overarching business strategies, driving impactful results in any organizational context.

Experience
Software Engineering Consultant (Contract) | CVS HealthAug 2025 – Present
Remote
  • Built software development processes for SOC Triage engineering team.
  • Created a scrum team from the ground up from a group of SOC hybrid developers.
  • Designed SOAR components to automate SOC workflows.
  • Designed internal alert enrichment tools and created architecture diagrams.
  • Ran agile project management for Executive Director and VP of CyberDefense.
  • Coached and mentored hybrid SOC software developers on agile and software development best practices.
  • Spearheaded team structural changes and introduced platform engineering team concepts.
  • Worked with stakeholders to translate requirements into clear acceptance criteria for Triage scrum team to work on.
Senior Engineering Manager | ExpelAug 2022 – Jun 2025
Remote
  • Led two remote teams supporting the SOC and platform infrastructure.
  • Created 'Ludicrous Speed' workflow, improving SLAs during 200% alert volume spike.
  • Built Angular metrics dashboard adopted by nine teams.
  • Improved MTTR by 40% through SOC collaboration.
  • Launched tech-debt rotation reducing build instability by 70%.
Engineering Manager | ExpelJan 2022 – Aug 2022
Remote
  • Led two remote teams focused on SOC support and developer experience.
  • Implemented quarterly capacity-based planning with cross-domain alignment.
  • Rebuilt stakeholder trust via consistent roadmap delivery.
Engineering Manager | SwimlaneMar 2021 – Jan 2022
Remote
  • Established relationship-based management and agile delivery processes.
  • Conducted all ceremonies per Scrum methodology.
Senior Software Developer | SwimlaneJun 2019 – Mar 2021
Remote
  • Led backend development using C#, Node.js, MongoDB, Python.
  • Handled escalations and contributed to on-call support rotations.
Software Engineer II | COFENSEAug 2017 – Jun 2019
Remote
  • Built phishing report plugins for Gmail and Office365.
  • Introduced CI pipelines across button product line.
  • Converted JS to TypeScript, enhancing maintainability.
Software Architect (Freelance) | Harrity & Harrity, LLPMar 2018 – Apr 2019
Remote
  • Designed REST APIs with Node.js and Express.
  • Enabled NLP-driven document generation in MS Office plugins.
  • Created extensible plugin frameworks for legal templates.
Senior Software Engineer (Contract) | DeltekMay 2016 – Aug 2017
Herndon, Virginia, United States
  • Contributed to JS design system using CanJS.
  • Built E2E testing framework using Selenium and ChromeDriver.
  • Maintained backend C#/VB.NET APIs.
Mid-Level Software Engineer (Contract) | Defense Health AgencyJan 2015 – May 2016
Centreville, Virginia, United States
  • Developed full-stack apps with C#.NET, jQuery, T-SQL.
  • Designed WCF duplex services and implemented SignalR.
  • Standardized military web APIs and contracts.
Software Developer (Contract) | USDANov 2013 – Jan 2015
Washington DC
  • Designed normalized databases, REST/SOAP APIs for new features.
  • Created jQuery plugins for frontend reuse.
Software Developer (Contract) | United AssociationJan 2013 – Nov 2013
Annapolis, Maryland, United States
  • Developed REST APIs with WCF, frontend with jQuery.
  • Built internal apps for registration, staffing, and more.
Technical Skills
Languages & Frameworks: C#.NET Core.NET FrameworkNode.jsPythonJavaScriptTypeScriptSQLNoSQL
Frontend Technologies: ReactAngularjQuery
Backend & API: ExpressRESTSOAPWCFSignalR
DevOps & Infrastructure: DockerKubernetesTerraformCI/CDAWSAzure
Tools & Methodologies: JiraAgileScrumTFSGit
Education
Bachelor's degree, Global AffairsGeorge Mason UniversityHonors: Cum Laude
Aug 2007 – May 2009
Associate of Arts and Sciences - AAS, General StudiesLaurel Ridge Community College
Aug 2005 – May 2007
Additional Projects
npm Packages
  • system-restore
    Allows for scripting system restore points (Windows) using JavaScript.
Repositories
Other Links About Me

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